Shipping Policy
Our shipping policy guarantees proper packaging with only high quality and solid materials, and instant processing and shipping of all orders. Of course, these are just the main criteria of this policy. It does not mean that we do not follow other requirements.
First of all, it is necessary to mention, that the shipment period is now taking longer time (but not always). It all depends on the pandemic situation in the country which the order is sent to. In average, the shipment takes about 5-7 business days. Of course, it depends on the shipment method that has been selected during the order.
We work only with reliable and proved shipment organizations. The shipment is worldwide, and so we have to be sure that the package will be delivered in time and in a good condition. There are two options available for the shipment:
- EMS (Express Mail service): the shipment period – 5 to 8 days
- AirMail: the shipping period – 7-13 days
Regardless of the chosen shipping methods, all packages will be packed carefully. Our team follows all needed recommendations for the safe packing (they use gloves, and personal protection equipment).
Are orders tracked?
A tracking number is assigned to all packages. Entering this number into the special field on the website, a customer will see the status of the shipment and where the package is located right now.
Have any questions? Please contact us, and we will help you.
Order Status
We may say that order status is a guarantee that all orders have been processed properly, and certain steps are followed regardless of the situation. We have organized a good and stable system that controls, regulates, processes, and analyses all received orders. This system may also find some failures (for example, the order is not paid, or the product is not available).
The order status is a good way for a customer to be involved in the whole process. A customer will receive email notifications (make sure to enter correct email address during placing the order) about the stage of the order processing.
A customer will know:
- When the order has been accepted
- What data have been recorded
- Payment details
- What products are packed
- When the package is ready for the shipment
- The expected date of the shipment
Any order is assigned an order number, due to which it is possible to monitor the entire process. Our customer support is always there to answer any your questions concerning the order status. Entering your order number, they will provide all needed information.
We truly believe that a full involvement of a customer shows our respectful attitude to them.
